Return and Refund Policy

At Auura Hygiene, your satisfaction is our priority. We aim to ensure that our products meet your expectations and needs. However, if for any reason you are not fully satisfied with your purchase, our Refund Policy is here to assist you with returns and refunds.

Eligibility for Refunds

Refunds may be granted under the following conditions:

• Damaged or Defective Products: If you receive a product that is damaged, defective, or significantly different from its description, you may request a refund.
• Incorrect Product: If you receive a different product from what you ordered, we will offer a refund or replacement.
• Unsatisfactory Quality: If the product does not meet your expectations for quality, you may be eligible for a refund within the specified time frame.

Conditions for Refunds

To qualify for a refund, the following conditions must be met:

• Unused and Unopened: The product must be returned in its original, unused, and unopened condition, along with the original packaging.
• Return Window: Refund requests must be made within 24 hours from receiving the product.
• Proof of Purchase: You must provide a valid proof of purchase, such as an order confirmation email, invoice, or receipt.

Non-Refundable Items

Certain items are not eligible for refunds:

• Personal Care Products: Due to hygiene and safety concerns, we do not accept returns or issue refunds for personal care products that have been opened or used.
• Sale or Discounted Items: Products purchased during a sale or at a discount are non-refundable unless they are damaged or defective.
• Gift Cards: Gift cards cannot be returned or refunded.

How to Request a Refund

To initiate a refund request, follow these steps:

1. Contact Us: Email us at refund@auura.in with your order number and reason for the refund request.
2. Return the Product: If your refund request is approved, we will provide you with instructions for returning the product. Please note that you may be responsible for the return shipping costs unless the product is defective or incorrect.
3. Inspection: Once we receive the returned product, it will be inspected to ensure it meets our refund conditions.

Processing Your Refund

After we receive and inspect your returned product, we will process your refund as follows:

• Approval Notification: You will be notified via email whether your refund request has been approved or rejected.
• Refund Method: If approved, the refund will be issued to your original payment method within 10-15 business days.
• Partial Refunds: In certain cases, partial refunds may be granted if the product is returned after the eligible period or if it is returned in a condition that does not fully meet our requirements.

Cancellations

• Order Cancellations: If you wish to cancel your order before it has been shipped, please contact us immediately at support@auura.in. If the order has already been processed and shipped, it cannot be canceled.

Exchange Policy

• No Direct Exchanges: We do not offer direct exchanges. If you wish to exchange a product, you must return the original item for a refund (if eligible) and place a new order for the desired product.

Contact Information

If you have any questions or need further assistance regarding our Refund Policy, please feel free to reach out to us:

Email: support@auura.in

We are dedicated to providing a seamless shopping experience and are here to assist you with any concerns you may have.