Shipping & Delivery Policy

Auura Shipping Policy

At Auura, we are committed to delivering your orders quickly and efficiently. Below is an overview of our shipping policy, including processing times, shipping options, and tracking details.

Order Processing

• Orders are processed within 2-3 business days (excluding weekends and public holidays).
• You will receive an email confirmation once your order is placed, followed by a shipping notification with tracking details.

Shipping Time & Methods

• We offer standard shipping options at checkout.
• Estimated delivery times vary based on location:
  • Standard Shipping: 7-14 business days. Minimum delivery time 7 days and Maximum delivery time 14 days depends on circumstances.
• Please note that shipping timelines may be affected by unforeseen circumstances such as weather conditions or courier delays.

Shipping Charges

• Shipping rates are calculated at checkout based on your location and chosen shipping method.
• We offer free standard shipping on orders above a certain value (check our website for current offers).

Order Tracking

• Once your order has been shipped, you will receive a tracking number via email to monitor your shipment’s progress.
• If you experience any delays, please reach out to our support team for assistance.

International Shipping

• Currently, we ship only within India. We do not offer international shipping at this time.

Shipping Issues & Lost Packages

• If your package is delayed, lost, or damaged in transit, please contact us at support@auura.in with your order details.
• We are happy to assist you in resolving any shipping-related concerns.

Address Changes & Order Modifications

• If you need to change your shipping address after placing an order, please contact us within 12 hours of order confirmation.
• We are unable to make modifications once the order has been processed and shipped.

For any further questions, please contact our customer support team at support@auura.in. Thank you for choosing Auura for your hygiene needs!