Terms & Conditions

Welcome to Auura Hygiene and Food Products and Food Products! By accessing or using our website, mobile applications, or any related services (collectively, the "Services"), you agree to be bound by the following Terms and Conditions ("Terms"). Please read these Terms carefully before using our Services. If you do not agree with any part of these Terms, you must refrain from using our Services.

Introduction

These Terms govern your use of the Auura Hygiene and Food Products website (https://www.auura.in) and all related products and services offered by Auura Hygiene and Food Products and Food Products. By accessing our website or purchasing our products, you agree to comply with and be bound by these Terms.

Eligibility

To use our Services, you must be at least 18 years old or have reached the age of majority in your jurisdiction. By using our Services, you represent and warrant that you have the legal capacity to enter into this agreement.

Account Registration

• Account Creation: To purchase products or access certain features, you may need to create an account. You must provide accurate, current, and complete information during the registration process.
• Account Responsibility: You are responsible for maintaining the confidentiality of your account details, including your password, and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.
• Account Termination: We reserve the right to terminate or suspend your account at our discretion, without prior notice, for any reason, including violation of these Terms.

Product Information and Pricing

• Product Descriptions: We strive to provide accurate and detailed information about our products, including descriptions, images, and pricing. However, we do not warrant that the product descriptions or other content on our website are accurate, complete, or error-free.
• Pricing: Prices for our products are subject to change without notice. We reserve the right to modify or discontinue products at any time without prior notice. In the event of a pricing error, we reserve the right to cancel any orders placed at the incorrect price.

Order Acceptance and Cancellation

• Order Processing: Upon placing an order, you will receive an order confirmation email. This email confirms that we have received your order but does not constitute acceptance of your order. We reserve the right to accept or reject your order for any reason.
• Order Cancellation: We may cancel an order at our discretion, including for reasons such as unavailability of products, errors in pricing or product information, or suspected fraud. If your order is canceled, we will notify you and refund any payments made.
• Customer Cancellation: If you wish to cancel your order, you must contact us immediately at support@auura.in. Cancellation requests will be honored if the order has not yet been processed or shipped.

Shipping and Delivery

• Shipping Policy: We aim to process and ship orders within the time frame specified on our website. However, shipping times may vary depending on your location and external factors beyond our control.
• Delivery: Delivery of products will be made to the address provided by you during the order process. We are not responsible for any delays or issues caused by incorrect or incomplete delivery information.

Returns and Refunds

• Return Policy: Our return and refund policy is outlined in our Refund Policy. Please review the Refund Policy for details on how to return products and request refunds.
• Non-Returnable Items: Certain products, such as personal care items, may not be eligible for return or refund due to hygiene and safety concerns.

Intellectual Property

• Ownership: All content on our website, including text, images, graphics, logos, trademarks, and software, is the property of Auura Hygiene and Food Products and Food Products or its licensors and is protected by applicable intellectual property laws.
• Use of Content: You may not use, reproduce, distribute, or modify any content from our website without our prior written consent. Any unauthorized use of our content may result in legal action.

User Conduct

• Prohibited Activities: You agree not to engage in any activities that are unlawful, harmful, or violate the rights of others while using our Services. This includes, but is not limited to, posting or transmitting any false, misleading, or defamatory content.
• User-Generated Content: If you submit any content, such as reviews or comments, to our website, you grant us a non-exclusive, royalty-free, perpetual, and irrevocable license to use, reproduce, modify, and distribute that content.

Privacy Policy

Your use of our Services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using our Services, you consent to our data practices as described in the Privacy Policy.

Disclaimers and Limitation of Liability

• As-Is Basis: Our Services are provided on an "as-is" and "as available" basis. We do not warrant that our Services will be uninterrupted, error-free, or free from viruses or other harmful components.
• Limitation of Liability: To the fullest extent permitted by law, Auura Hygiene and Food Products shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our Services, including but not limited to loss of profits, data, or goodwill.

Indemnification

You agree to indemnify and hold harmless Auura Hygiene and Food Products, its affiliates, directors, officers, employees, and agents from any claims, liabilities, damages, and expenses (including legal fees) arising out of your use of our Services, violation of these Terms, or infringement of any intellectual property or other rights.

Changes to Terms and Conditions

We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of our Services after any such changes constitutes your acceptance of the new Terms.

Contact Information

If you have any questions or concerns about these Terms, please contact us:

Email: support@auura.in

By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.